Privacy Policy

1. Introduction

Westby Inc. (“Westby,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Information you provide:

• Account information (name, email address, password)
• Payment information (processed securely by Stripe; we do not store card details)
• Listing URLs or addresses you submit for video generation

Information collected automatically:

• Device and browser information (user agent, screen resolution)
• IP address and approximate location
• Pages visited, clicks, and usage patterns via Google Analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

• To generate and deliver listing videos you purchase
• To process payments and manage your account
• To send transactional emails (order confirmations, video ready notifications)
• To improve the Service through analytics and usage data
• To communicate product updates or changes (you may opt out at any time)
• To prevent fraud and enforce our Terms of Service

4. Third-Party Services

We share information with the following third-party services:

• Stripe — payment processing
• Google Analytics — website analytics
• Google Cloud Platform — video storage and delivery
• AI model providers — video and voiceover generation (listing data only, no personal data)

These services have their own privacy policies. We do not sell your personal information to third parties.

5. Cookies

We use cookies for authentication (session management) and analytics. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Service.

6. Data Retention

We retain your account data for as long as your account is active. Generated videos are stored for at least 12 months after creation. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (TLS), hashed passwords, and secure third-party integrations. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise these rights, email us at support@westby.ai.

9. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at support@westby.ai.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Continued use of the Service after changes constitutes acceptance.

12. Contact

For privacy-related questions or requests, contact us at support@westby.ai.